7-DAY MONEY BACK GUARANTEE
Creative Living has a 7-Day Money Back Guarantee for customers in Middle East. The guarantee is only valid for the original purchaser. When making a claim please ensure you have your original Invoice.
Please note that refund will be done only through the original mode of payment.
You can return your product for any reason within 7 days of delivery and get a full refund. The product must be returned in its entirety and in the same condition as when it arrived at your site and it must not have been installed, removed and then returned. You will be required to bring goods to our Dubai or Ajman dispatches, or you can contact us to arrange collection, a delivery charge will be levied regardless.
Once we receive your return, we will process and refund your purchase asap. If your item is defective, damaged or the product we’ve sent you is not the same as the product that you’ve ordered you won’t be charged the handling or delivery fee.
This guarantee applies to all regular Creative Living products only and does not apply to custom made and special orders.
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
OVERSEAS CONTAINER-LOAD ORDERS
You may cancel your container-load order and receive a full refund up until you approve the Inspection Report. To ensure you get the product you expect, we provide 100% inspection of your container order. Once you have approved the Inspection Report, your now completed order is transferred from our factories to the shipping company. At this point, it is too late to cancel or change your order.
PRODUCT DAMAGED IN SHIPPING
In the unlikely event that your product is damaged or shorted simply call us at 052 292 9706 within 7 days of delivery to make a claim. If something is wrong with an order, we will take immediate steps to replace the product or refund your money.
Please do not schedule installation of your products until after the product has been received and examined. Installing a damaged or defective product may void a warranty or damage claim.
Our products are carefully packaged to avoid damage in shipping. Damage to products will virtually always be visible on the exterior of the pallet, crate, or lift. If products are damaged inside of the packaging, please halt installation and contact Creative Living right away.
If products have been damaged in shipping or are missing, Creative Living will replace the products or refund the price of those products. The decision to replace or refund will be made in consultation with you, the customer, as to which solution is acceptable for both parties. If the furniture needs to be brought in for repairs, repairs will be undertaken if possible or item replaced. If the items are replaced, please note that we cannot guarantee that the colour or style which you had purchased previously will be in stock.
If you have any questions regarding returns, claims, shipping, or products, please contact the Claims Department, toll-free at +971 56 620 0296 or by email at firstname.lastname@example.org.