Online store: Use our website’s store to shop your favorite products.
Physical store: Visit our showrooms in the Middle East or find us all around the world.
Go to Lost your password and enter the email address your account was registered with, we will send you a link in your e-mail, you can reset your password instantly by clicking the link.
Yes we do. If you sign up for our newsletter, we’ll send you monthly updates and promotions.
Sorry if we have been bothering you.
You can unsubscribe from our e-mails by clicking the ‘Unsubscribe’ link at the bottom of the e-mail you have received from us. You will do us a favour if you let us know your reason(s) for unsubscribing, so that we can keep this in mind and serve you better in the future.
Please contact our Customer Care team with the order number and the incorrect item’s name and number. We’ll get back to you within 4 hours and send you an updated invoice as quickly as we can.
You are welcome to collect your order from Ajman. Please select the “Collect from Killarney Gardens” option on the checkout page.
As soon as our team have packed your order we will send you an email to let you know that it’s is ready for collection.
Visit the Track Your Order Page, enter your order ID and e-mail address.
Deliveries to Regional areas, Outlying and Remote areas might be subject to an extra fee. Please feel free to our Customer Care to check whether your area is free delivery area.
You are entitled to cancel your order if the order has not yet been processed.
If it has been processed, you have to pay 10% handling fee and delivery fee will be charged.
If, for any reason, you’re unhappy with your purchase, you can return within 7 days of delivery for a refund. The product must be returned in its entirety and in the same condition as when it arrived at your site and it must not have been installed, removed and then returned, you have to bring product to the nearest store or contact us to arrange a collection with an extra fee.
Once we receive your return, we will process and refund your purchase asap. If your item is defective, damaged or the product we’ve sent you is not the same as the product that you’ve ordered you won’t be charged the handling or delivery fee.
This guarantee applies to all regular Creative Living items only and does not apply to custom made and special orders.
More information see Return Policy.
Your refund will happen as per the below mentioned timelines. Please note that the refunds are dependent on external agencies such as banks, payment gateways and external couriers (for cheques).
Once you agree for EFT refund, you will receive an email from our customer support team asking for Bank Name, Account Number, Account Holder’s name, Branch name and code. We initiate refund process as soon as we receive the details from you and it takes 7-14 working days for the money to be credited to your account.
We accept Visa, MasterCard, COD (Cash On Delivery), PayPal, Direct bank deposit or Electronic Funds Transfer (EFT): payment must be made within 2 days of placing your order.
The cash-on-delivery option is available on all products.
We take the security of your payment and personal information seriously.
The prices we show on our website are our best prices up front. If you can meet our minimum purchase requirements or become one of our stockists, we will sell to you regardless of whether you are in business or a private home owner.
It depends on the items that you’ve purchased, but in most cases there is, the warranty is usually listed on the product page.
Please fill in our Contact Us form with your transaction details and we will look into it immediately and get back to you with the confirmation.
Yes, absolutely, the selected items will not be removed unless you remove those. However, since our inventory sells out fast, it is advised that you complete your purchase as soon as you can, or add to your wishlist.
Yes, you can visit Gift Card page, varied increments are available to help you combine to make up just the value you desire.